I'm an IT business consultant who needs to stay in touch with clients, prospects and industry influencers. I've been using Nimble CRM for a number of years now. Additionally, the customer support is sometimes lacking and can be difficult to get help when needed.Įasily keep track of important relationships. It also requires some technical knowledge to get the most out of the features and to customize the experience for each user. ![]() The only downside of Nimble is that it can be a bit pricey for smaller businesses. The reporting and analytics features are top-notch and make it easy to keep track of customer interactions. The user interface is clean and simple, allowing for easy navigation and quick data entry. It's easy to use, intuitive, and has a wide range of features that make it possible to customize the experience for each user. Nimble is an incredibly powerful and versatile CRM tool that makes managing customer relationships a breeze. I highly recommend Nimble for businesses looking for a reliable and powerful CRM solution. The customer support could be better, but the features make up for it. It is powerful, versatile, and easy to use. ![]() Overall, Nimble is an excellent CRM tool that can be used by businesses of all sizes. Frequently I select or hover contact name or info, but the plug-in doesn't detect it and I end up having to enter the contact manually anyway. 4) The Chrome plug-in to help you enter contact info from Gmail or from a web page is inconsistent. Right now, I think it hasn't worked in a couple of months. I have to use a 3rd-party tool to sync them, and it's fiddly to keep working right. 3) Nimble has its own separate contacts database from my Gmail contacts and no tool built in to synchronize them automatically. Unless I want to lose the work I've entered, my only option is to keep all possible leads visible in case they come back eventually. See above, I frequently have leads disappear for a year and then come back to hire us. You can only close the deal as "won" or "lost". 2.3) There's no way to hide or "put on ice" a deal that is suspended temporarily. In my industry, initial contacts often turn into paying work 8-12 months later after companies complete fundraising. Page width: fixed 1200 pixels, even if your browser is 2000 pixels wide.) 2.2) The "stages" of a deal have an arbitrary maximum limit of 99 days in stage. 2) The Deals tracking tool has several deficiences: 2.1) The Deals view is wider than the page, which requires annoying scrolling with an embedded horizontal scrollbar, and you can't see it all at once. I interact with business contacts via both and can only track one. Right now it means I need to decide between my business Twitter account (the official face of the company), and my individual Twitter account (which has 20 times as much traffic). Fixing this has been "coming soon" for about eight months. They are: 1) Can only integrate one social media account of each type. I have a number of frustrations with ranging from small to moderate. Things we like: * Price point is reasonable * Automatic integration with gmail - communications over email with a contact show up with no extra work from us * Automatic integration with social media * Shared information with several people on our team * Reminders to stay in touch with people can be easily created at the same time the contact is created CONS We have some frustrations with Nimble, but at least as of the last round of reviews it was the best match for our business. Please don't hesitate to contact our team if you run into any other issues, and we'll be here to help.We researched ~10 CRM solutions for our small software contracting company (9 people), to help keep track of leads and communications. We pride ourselves on our customer service experience, and I do hope that you found our team communicative and responsive. Refunds typically only take 48-72 hours to be refunded back to your account. ![]() Your bank may be giving you a conservative timeframe as far as how long it will take to receive your refund. I do see that our orders manager called you today to apologize for the inconvenience and the issue was immediately rectified by our team we really appreciate you bringing the issue to our attention. In the case of your order, the items were being shipped directly from our manufacturer, and our system automatically collected payment while we were processing your cancellation request. We sell and ship some items that we carry in house, while other items are shipped directly from our manufacturers, which requires a lot of automation and trust between our systems to electronically talk to each other. Hi Ellen – I am sorry to hear that you had this experience. Reply from Scout & Nimble Updated Oct 12, 2021
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